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Return label

Fosteropp
Visitor

‎13-01-2025 09:27 AM

Hi , I have been waiting for a return label 

0 Helpful
6 REPLIES 6
Michael_D
EE Community Support Team

‎13-01-2025 11:33 AM

Hi @Fosteropp 

Welcome to the community.

What was it you were trying to return?

How did you request the return and when was it?

Michael

Rowansb
Explorer

‎31-01-2025 06:04 AM

I need another returns label for a Home Broadband router 

0 Helpful
Rowansb
Explorer
In response to Michael_D

‎31-01-2025 06:05 AM

I had a returns label but lost it and need another 

 

0 Helpful
MyNameIsChris7
Skilled Contributor
Skilled Contributor

‎31-01-2025 06:09 AM

Hi there,

If you're returning a broadband router and EE knows about it, you might get it via email or you may get it via post with packaging to send the device back to EE. If you don't get it, contact EE from 150 or 0800 079 8586 from any other phone.

If any accessories are damaged you might be charged for those items.

Please note: If you got your Home Broadband Router from a 3rd party, you'll need to discuss with them instead of EE.

 

I hope this helps.

Thanks for reading! If my reply helped you, why not hit the thumbs up button? That way, it'll help customers with issues related to yours find a recommended solution.

------
My name is Chris. I'm from the UK & I've been an EE customer since 2013/14.
I try my best to help you out - but I don't work with EE.. (one day maybe). I'm here to lend a helping hand to those who may need it.
---
If you require assistance or to manage your account with EE...
Call 150 from an EE phone - it's free and you will not be charged.
Call 07973 100450 from any other phone
Call 0800 079 8586 from any other phone/and or Skype.
--
An easier way of managing your account is using My EE.
It's available to download on Android & iOS and you can use it online too.
https://ee.co.uk/myee
0 Helpful
MyNameIsChris7
Skilled Contributor
Skilled Contributor
In response to Rowansb

‎31-01-2025 06:11 AM

Hi again,

Sorry, I just saw your other reply before I posted my comment. Anyways, if they sent it out to you by post, please call customer services on 150 or 0800 079 8586. If it was sent in an email for print out, find the email in the "Deleted" part of your email.

 

I hope this helps.

 

Thanks for reading! If my reply helped you, why not hit the thumbs up button? That way, it'll help customers with issues related to yours find a recommended solution.

------
My name is Chris. I'm from the UK & I've been an EE customer since 2013/14.
I try my best to help you out - but I don't work with EE.. (one day maybe). I'm here to lend a helping hand to those who may need it.
---
If you require assistance or to manage your account with EE...
Call 150 from an EE phone - it's free and you will not be charged.
Call 07973 100450 from any other phone
Call 0800 079 8586 from any other phone/and or Skype.
--
An easier way of managing your account is using My EE.
It's available to download on Android & iOS and you can use it online too.
https://ee.co.uk/myee
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Rowansb

‎31-01-2025 06:35 AM

@Fosteropp : If you need another return bag you may call 0330 123 1105 for 1.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP