Warning Fake iPhone Handsets Being Delivered by DPD

[grahamgallacher]

My husband has had an Apple Iphone 16 delivered by DPD. We both didnt want the Iphone and agreed with, what we thought, was EE correspondance, to return the Iphone. So We got a message on Whats app showing a barcode to hand over to the post office, to print out a label to place on our returns parcel. We discovered afterwards that it was a fake address, a scamster, that we have sent the parcel to instead of EE. We were supposed to send this iphone 16 to EE, instead the iphone is getting sent to some scammer in Birmingham. I am really stressed out over this and worried sick about it. What do i do? The police is coming round to see us on Wednesday, today is Tuesday. Can anyone help us on this situation??? 

[Mel1944]

what’s a fake plan look like cos I’m sure mine is fake 

[Mel1944]

I got iPhone 16 pro bk in April 25 I’ve just recently found out it’s a fake it has got a plastic back I’m really not sure where I stand with it now I’m gutted as I’m still paying for it got 18 months left any advice thanks 

[Chris_S]

Hi @Mel1944 

If you genuinely believe the phone isn't a genuine iPhone 16 Pro, the first thing I'd do is gather as much evidence as possible. 

Check the serial number via Settings > General > About and verify it with Apple directly at https://checkcoverage.apple.com.

Did you purchase your device directly with us or through a third party?

Chris S

[Mel1944]

It was delivered by dad but I was not happy with first hand set so I was told dpd would collect and replace with a new one  was very ill at the time so didn’t think nothing of it when did were ment to collect I got message saying the had attempted delivery but got no answer I was sat waiting for it so no way did they come to my door I then waited two days for delivery but again thought nothing of it until a month ago my friend shown my his it’s was completely different the wight everything the back was mate if glad the camera was far better than my camera I’m just sure what to do as it’s other a year ago now and I’m still got 2 years left to pay for it it’s costing me £59 of pound a month I’m proper sick and seeking legal advice at the moment we at useless the won’t take know responsibility for this so buyers be were pls 

[Christopher_G]

Hi @Mel1944 

I recommend following @Chris_S' advice to check if it's genuine. If you contact our mobile care team, they'll be able to check everything from our side, and raise an investigation if needed too.

Keep us updated with what happens please.

Chris

[Mel1944]

Can u advise me on what steps I can take pls its definitely fake it hot plastic back and it dos what it wants in settings like some other person can access sur ton things in it thanks John
Sent from my iPhone

[Christopher_G]

OK, thanks @Mel1944 

You need to contact our mobile care team. They'll be able to check everything from our side, and raise an investigation, if needed.

You can find our contact information here on our get in touch help page.

I hope you get sorted. Let us know what happens please.

Chris

[PeterG17]

Seems like after couple of years this scam is back…

Received phone with DPD, and found out it was a fake iPhone 18pro max instead of a proper 18pro…

EE is going to get back to me, but definitely will be ringing the police tomorrow… 

[PeterG17]

Hi, has this been sorted? 
just in the same boat…

DPD delivered a fake iPhone, Gloucestershire area

reported toEE, will do the same to the police tomorrow 

regards

[Leanne_T]

Hi there @PeterG17 

You've done the right thing reporting this to our customer support guides. They will complete a full investigation at our end and contact you with updates. 

Please let us know how you get on. 

Leanne.