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Phone not delivered

Ethan310
Visitor

I ordered a new phone and SIM contract 5 days ago and have not heard anything after the initial email since then, the email said it was supposed to be delivered within two working days and if not I would be updated, 

1 SOLUTION

Accepted Solutions
Northerner
EE Community Star
EE Community Star

Hi @Ethan310 

Have you checked EE order tracking:

https://ee.co.uk/help/orders

Alternatively call EE CS on 150.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

Hi @Ethan310 

Have you checked EE order tracking:

https://ee.co.uk/help/orders

Alternatively call EE CS on 150.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.