Payment taken but cant find confirmation

[Valextine]

I placed an order today for a phone under a contract and paid £225 upfront, the money has been taken but I haven't received any confirmation emails, yet I have received an email saying my basket has been saved. Has the order been placed? Am I missing something? I have no emails in spam or junk folders 😞

[Valextine]

Also when clicking on the 'take me to my basket' it just goes to a broken link saying basket couldn't be found.

[Leanne_T]

Hi @Valextine 

Thanks for coming here. 

Have you checked your junk/spam folder for the email confirming the order? 

Is the payment showing pending with your bank? 

Leanne.

[Valextine]

Yes, no spam emails, payment shows as pending

[Katie_B]

Thanks for getting back to us @Valextine. 

If you have still not received confirmation and would like this please give us a call. 

Katie

[barbaraaymee]

Hey @Valextine 
Did you manage to solve this?
I am having the same problem.

Thank you 

[Katie_B]

Hello @barbaraaymee. 

Since your post yesterday afternoon have you received an update on your order?

If not, please could you confirm what you ordered?

Katie