Friends and family discount with flex pay

Bones1981
Contributor
Contributor

‎28-09-2023 08:46 PM

Hi. I am an EE employee and I have gave 30% f&f discount to a friend. They have ordered a iPhone15 pro they have received a email confirming the order but it says that there is an issue and need to phone. Why would this be? 

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎28-09-2023 09:17 PM

@Bones1981  they need to call customer services as they want to confirm a few things.  Until they call the order will not proceed. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
tporter95
Investigator
Investigator
In response to Chris_B

‎01-10-2023 09:38 PM

@Bones1981 - has your friend managed to get 30% off the phone and airtime as 1, or just the airtime? I am ready to use my code but the new flex pay means my discount isn’t that great 

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Katie_B
EE Community Support Team
In response to tporter95

‎02-10-2023 08:05 AM

Hi @tporter95. 

If you wish to purchase a 24 month plan please give us a call. 

Our customer care team will be able to provide you with information on how you can use your discount. 

Katie

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