Friends and family discount with flex pay

[Bones1981]

Hi. I am an EE employee and I have gave 30% f&f discount to a friend. They have ordered a iPhone15 pro they have received a email confirming the order but it says that there is an issue and need to phone. Why would this be? 

[Chris_B]

@Bones1981  they need to call customer services as they want to confirm a few things.  Until they call the order will not proceed. 

[tporter95]

@Bones1981 - has your friend managed to get 30% off the phone and airtime as 1, or just the airtime? I am ready to use my code but the new flex pay means my discount isn’t that great 

[Katie_B]

Hi @tporter95. 

If you wish to purchase a 24 month plan please give us a call. 

Our customer care team will be able to provide you with information on how you can use your discount. 

Katie