Order

[Konrad89]

Hello, I order new phone with new plan on 15 april, courier was on next day but I was unable to collect the parcel, and courier from dpd send the phone back to EE, from that time i didn get any information about my order... Two days ago they send me new Contract but still I don't have my device...

[Christopher_G]

Hi @Konrad89 

Welcome to the community.

How did you order the second time? Did you get a confirmation email?
Chris

[Konrad89]

I was calling to ee support, and they said that they will update my order,
but still nothing.

[Christopher_G]

OK, thanks @Konrad89 

Which device did you order? Please include the colour and memory size and I'll check our stock for you.
Chris

[Konrad89]

*Samsung Galaxy S24 Ultra 5G 256GB Titanium Black Galaxy AI*

[Christopher_G]

OK, thanks @Konrad89 

That device is in stock and expected to be dispatched within one day. Since it's been a couple of days since you ordered, it may be worth speaking with our Mobile Care team so they can check what's happening.

Chris

[Konrad89]

Like i was said before, i was calling to support team and they said that
they will update this but still nothing...

[Christopher_G]

Hopefully you hear something soon, @Konrad89 

If the order has gone through, you'll hear from DPD about when it will be delivered.

Chris