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Rubymae2304
Investigator
Investigator

‎22-04-2024 06:02 PM - last edited on ‎22-04-2024 07:10 PM by EE Community Moderator

Hi I ordered an iPhone 13 on contract I did this on Saturday and payed £100 up front, since then I have only gotten one email saying that they’re processing my order, however other people have ordered a device and it has been sent out within 24 hrs, the only thing I got given was a reference which is **********. When will the items be sent out 

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5 REPLIES 5
XboxGamer1987
Prodigious Contributor
Prodigious Contributor

‎22-04-2024 07:25 PM

Hello @Rubymae2304 

If your order has been accepted then you will get a Text stating its been dispatched and be delivered by DPD and when you expect to receive it.

If the order has been declined you will get a refund within 7 to 10 days I think.

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Rubymae2304
Investigator
Investigator
In response to XboxGamer1987

‎22-04-2024 07:27 PM

How long will it take to be approved? As I said I ordered Saturday night 

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Rubymae2304
Investigator
Investigator
In response to XboxGamer1987

‎22-04-2024 07:34 PM

All I got was a successful order ref 

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XboxGamer1987
Prodigious Contributor
Prodigious Contributor
In response to Rubymae2304

‎22-04-2024 09:05 PM

I think you should call EE CS on 150 to find out. 

Rubymae2304
Investigator
Investigator
In response to XboxGamer1987

‎22-04-2024 09:06 PM

Okay Thankyou I’ll ring them tomorrow 

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