22-04-2024 02:20 PM
Hello, I order new phone with new plan on 15 april, courier was on next day but I was unable to collect the parcel, and courier from dpd send the phone back to EE, from that time i didn get any information about my order... Two days ago they send me new Contract but still I don't have my device...
22-04-2024 04:38 PM
Hi @Konrad89
Welcome to the community.
How did you order the second time? Did you get a confirmation email?
Chris
22-04-2024 05:07 PM
22-04-2024 05:25 PM
OK, thanks @Konrad89
Which device did you order? Please include the colour and memory size and I'll check our stock for you.
Chris
22-04-2024 05:32 PM
22-04-2024 05:46 PM
OK, thanks @Konrad89
That device is in stock and expected to be dispatched within one day. Since it's been a couple of days since you ordered, it may be worth speaking with our Mobile Care team so they can check what's happening.
Chris
22-04-2024 05:59 PM
22-04-2024 06:10 PM
Hopefully you hear something soon, @Konrad89
If the order has gone through, you'll hear from DPD about when it will be delivered.
Chris