19-05-2025 11:01 AM - edited 19-05-2025 11:06 AM
Ordered fibre - order status page doesn't work - not a very good advert for EE!
Any estimate of when this will be working again?
thanks
Solved! See the answer below or view the solution in context.
19-05-2025 04:34 PM
Thanks for giving that a try @gfb8846.
What's happening when you try to use this link, and have you tried it in a different browser?
If you continue to struggle, I'd recommend giving our team a call and they'll be able to get this all double checked.
Peter
19-05-2025 01:28 PM
Hi there @gfb8846
Thanks for coming back to the community and for ordering Fibre Broadband 🙂
Do you have an order number starting with numbers? If so, are you using the Track your order link?
Speak soon.
Leanne.
19-05-2025 03:32 PM - last edited on 19-05-2025 04:28 PM by Peter_W
I have a number, VOL013-************.
EE tracking page is out of action.
The link in your message didn't work.
3 weeks gone by and wondering what's happening.
thanks.
[Mod edit - removed full order number, please don't share any account information in public]
19-05-2025 04:34 PM
Thanks for giving that a try @gfb8846.
What's happening when you try to use this link, and have you tried it in a different browser?
If you continue to struggle, I'd recommend giving our team a call and they'll be able to get this all double checked.
Peter
19-05-2025 06:37 PM
The link gets this response from three different browsers.
'
Non functioning website isn't a great advert. I have not looked at a console to do EE's diagnostics!
Not got the energy for more PIN tennis today so will call another time.
G.
19-05-2025 06:40 PM
The service is temporarily unavailable. Please try again later.
How much later?
20-05-2025 08:29 AM
I'll definitely get this fed back @gfb8846.
In the meantime though, I would absolutely recommend giving us another call when you get the chance, and they'll be able to confirm all the right details.
Peter
21-05-2025 10:21 AM
thanks, I had a long call to support and am assured that my order has not been forgotten.
22-05-2025 11:09 AM
Just had a call to update my order status. I could barely make out the details due to the accent but a property about one mile away from me was mentioned in relation to permission for digging work. I asked for the details to be sent by text or email but was informed that this was not possible! How can a company like EE not send an email to a customer?
22-05-2025 11:25 AM
The order status page is still out of action. Any idea if this will be looked at? Should I wait a week, a month or a year before checking again?
thanks.