Nothing Phone 4(a) Pro not dispatched

[circleastonish]

As an upgrade, I ordered a "Nothing Phone (4a) Pro 256GB Black" on the 7th of April. I received an email confirming the order, and I have been charged the upfront cost, but have had no update on the status of my order since. 

Attempting to track my order here: https://ee.co.uk/help/mobile-order-tracker  receive a "Sorry, that didn't work!" error. 

Based on my reading of other threads on this forum, I suspect this might be due to a backlog of orders on the Nothing Phone 4a Pro. Is this the case, and if so how long might I be waiting for my order?

[Chris_B]

@circleastonish  if you look online right now it says it’s out of stock, when EE will get more will depend on when the manufacturer ships them more.  Then you still could be waiting as it depends on where you are the queue to receive your order.   You’ll be sent a tracking number once a device is allocated to you.  No definitive date can be given to you on when you’ll get it 

[circleastonish]

A definitive date is not required. I have read other threads where an estimate for how long the order might take was given. I only require an estimate. I will also point out that the phone was not marked as out of stock when I made my order, and I would not have made the order if I had known there would be a long delay.

[Chris_B]

@circleastonish  depends how many backorders there are and how many EE receive from manufacturer at any one time.   for argument sake, let’s say there’s 500 back orders and EE only received 100 devices how can a estimate be given if your order say 376.  

[Ali_A · Accepted solution]

HI @circleastonish 

Looking at the order history for  Nothing Phone 4a Pro Black (256GB)  , stock guidance while placing the order on the 7th April was: "Available to order- Expect despatch in over 28 days"

Which means we are waiting to receive stock from the manufacturer so we can ship this out as soon as possible. 

However, I can see that guidance recently changed to expect in 7 days for new orders, so your order would be fulfilled before that too. 

If you haven't done so already I would recommend downloading the DPD app, so that soon as this device is ready to be shipped you will be notified with the tracking details.

Hope this helps! 

Ali