Non Delivery of SIM after 7 days+ only option call and wait 60mins

[MattR1974]

Purchased a SIM only.

waited over 7 days for delivery

had to call customer services number and wait over 60 minutes.

[Michael_D]

Hi @MattR1974.

Thanks for coming to the community.

I would have expected the SIM to have arrived by now. Did you manage to speak to anyone over the phone for help?

Michael

[MattR1974]

Hello.

Waited 1 hour 54 minutes for customers services. See attached screen shot.

Customer services placed me back into queue twice.

While waiting I researched another provider online and purchased Sim elsewhere.

i have been with ee/orange for a long time - 14 years

i will be leaving them now as so bad. I will recommend to everyone to not use this company.

[bristolian]

---

@MattR1974 wrote:

While waiting I researched another provider online and purchased Sim elsewhere.

i have been with ee/orange for a long time - 14 years

---

At least by purchasing online, you'll have the option of the statutory 14days "change of mind" right of return if your alternative network doesn't have the expected service levels.

[Michael_D]

I am sorry that this was your experience @MattR1974.

Was it a renewal of an existing number on SIM Only or a new SIM Only plan?

Michael