No update on new phone

[Dojo92]

Ordered the iPhone pro max last week and wasn’t notified on a back order of phones or that particular model/colour wasn’t available so wanting to know how long I’ll be waiting.

[Alex_H]

@Leaheloise Your order being on track is just the holding status to let you know the order is still being worked on and your place in the queue is secure. 

Once we do have the stock in it will change to preparing to dispatch and then dispatched. Once it is dispatched you will be contacted by DPD with the tracking link as well. 

Alex

[Leaheloise]

Will it still be 28 days from the date I placed the order or will it be 28 days from it saying my order is on track?

[Alex_H]

@Leaheloise The guidance timescale is from when you placed your order, as it currently stands today the oldest back order for that model is 12th September.

Alex