No order delivery date

[Riftstar]

I placed an order online a couple of days ago and it said it would be dispatched within a day. 

I have had no further email or texts confirming anything further. I can understand if there was a delay due to current circumstances, but all I have is an email saying within 1 day. 

I tried the online tracker but is says I can use it (the error message doesn't give an specifics so is pretty unhelpful)

How can I chase this?

[David · Accepted solution]

Hi @Riftstar 

Welcome to the EE Community,

unfortunately here on the community there isn't any account access if you call 150 a CS advisor will be happy to check the status of your order.

Thanks,

David.

[Russhowe]

Hi @David 

The EE website says that the call centres are closed 7 days a week (opening at 11.02am & closing at 11.02am) but if I actually dial 150 I get told a wait of over an hour.

I dont mind waiting if I'm actually able to speak to someone but the information provided is conflicting

I hope everyone is as well as can be given the current circumstances 

[Afrench99]

Hi, I am in the same situation. Ordered a device 3 days ago and have had no delivery update at all. 
have you now received your product? 

[Leanne_T]

Morning @Afrench99

Thanks for coming to the community.

Did you receive a confirmation email after you placed your order?

Could you let me know which device you have ordered?

Thanks 🙂

Leanne.

[Afrench99]

Hi Leanne,

I got a confirmation email that said in stock usually delivered with 24 hours with all the order details on that’s was Thursday. 

it’s an Apple Watch, series 5 40 mm in pink and gold. 

many thanks 

[Leanne_T]

Hi @Afrench99

Thanks for coming back to me.

Did you make a payment for the Apple Watch when you placed your order?

You will get a text message form DPD the day before your delivery to let you know your device is on the way 🙂

Leanne.

[Afrench99]

Hi,

I didn’t make a payment as it’s a pay monthly contract. 

Is it possible to advise a rough time frame of what to expect for delivery? 

many thanks 

[Afrench99]

I’ve had a text that delivery is today.

many thanks 

[Leanne_T]

Great news @Afrench99

Thanks for letting me know 🙂

Leanne.