Hi. I have a problem, maybe someone can help me out. When I try to upgrade my phone online I have information that I'm not eligible for upgrade yet despite I'm with ee more than 2 years, my contract ended and was automatically extended for 1 month rolling contract now. I've never upgraded my phone before, when I call them on 150 they say that I'm eligible for upgrade and I can do that by phone which I don't want to do as very often online upgrades have better deals and I can calmly choose the one I'm interested in. I attach screenshot which I got when I try to upgrade. There is also information that upgrade timeframe is during my contract dates? Anyone had similar problem?
