13-03-2025 09:36 PM
...my account does not reflect this.
EE text to say 'as a thank you, we are offering you ANY phone, on ANY plan right now, with no early upgrade fees.'
However when I log on both the app and the website, it still wishes to charge me the fee.
Solved! See the answer below or view the solution in context.
14-03-2025 08:19 AM
Hi @Quillseyelash77
Welcome to the community.
Have you selected a new phone and plan and progressed through to the checkout to see if the early upgrade fee is removed?
If it is still showing, I'd recommend giving our upgrades team a call, and they'll be able to look at this and the options for you.
Michael
View solution in original post
14-03-2025 07:53 AM
You'll still need to pay for and new device costs it's just your remaining existing contract term you are not charged for.
Thanks
