Maybe scammed

BigBird46
Investigator
Investigator

‎10-05-2024 10:22 AM

Hi 

I’m new to EE. I ordered on Monday and my phone still hasn’t arrived. I’ve had no emails, text messages or anything from them. I have rang them but I only have the number they gave me 0800 9565029. They told me delivery was going to be yesterday and then last night said today. They gave me a tracking number for dad but there sight say it’s not correct. I’m worried I’ve been scammed as they had my bank details to pay for the handset. Do you think this is a scam?

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4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎10-05-2024 10:39 AM

Hi @BigBird46 

What device and contract did you order. 

If you download Skype you can use wifi (and the number in my signature) to call EE to confirm your order number.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Schockwave
EE Community Star
EE Community Star

‎10-05-2024 01:21 PM

@BigBird46 , if you ordered it via phone or from the shop on EE’s website, then this would not be a scam and you can keep an eye on your delivery using the DPD app, making sure you use the same email address etc, as what EE have.

Once your order is out for delivery, you should receive notification via DPD.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
BigBird46
Investigator
Investigator
In response to Northerner

‎12-05-2024 12:46 PM

Thank you.

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BigBird46
Investigator
Investigator
In response to Schockwave

‎12-05-2024 12:49 PM

I ordered through a website.  I’ll contact my local dpd tomorrow. Thanks for the reply. 

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