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I've become a new ee member and they send me the wrong phone and a used one

Mngr30
Visitor

‎11-12-2022 09:14 PM

I've become a new ee member and they send me the wrong phone and a used one. Can't contact them as my old number isn't transferred yet. As a new customer, this hasn't started very well 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎11-12-2022 10:37 PM

@Mngr30 : Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP