I ordered a pay as you go sim and i want to cancel the order

[Chris_B]

@aniprecious155   It’s probably been posted already.   When did you order it ?  

[aniprecious155]

Today 

[Peter_W]

Hey @aniprecious155, welcome to the EE Community 😊

Did you pay anything upfront for your SIM, or did you select the top-up later option? 

Also please don't share this in public, but did you get an order reference number starting with XK when you placed your order?

Peter

[IonutSp]

Hi, 

I want to cancel order number ************, I wanted to top up my number not to order a new sim.

Thank you 

[IonutSp]

Hi, yes I'll paid £10, I have and the order number ************

[Katie_B · Accepted solution]

Hi @IonutSp. 

Thanks for coming here. 

I am sorry to hear a new SIM has been ordered rather than a Top-Up. 

I'd recommend giving us a call so our customer care team can look into this for you. 

Katie

[Pantera4]

Hi want cansel order 

[Ali_A]

@Pantera4 

Please call our Customer Care team who will be able to check the status of your order and if it would be possible to cancel. 

Ali