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Failure to deliver replacement phone

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Annat4
Investigator
Investigator

‎27-04-2023 06:57 PM

 
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13 REPLIES 13
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Annat4
Investigator
Investigator
In response to James_B

‎04-05-2023 11:08 AM - last edited on ‎04-05-2023 03:09 PM by EE Community Moderator

Dear James, I am aware that it doesn’t automatically come with faulty replacements but as I had spent a long time on the phone with EE and carefully arranged and agreed a replacement, I hoped that EE would be able toFulfil that agreement, Disappointed. Anna 

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James_B
EE Community Manager
EE Community Manager
In response to Annat4

‎04-05-2023 11:13 AM

Hi @Annat4,

When was the replacement SIM ordered? They arrive by post within 2-5 working days of ordering.

James

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Annat4
Investigator
Investigator
In response to James_B

‎04-05-2023 02:07 PM - last edited on ‎04-05-2023 03:10 PM by EE Community Moderator

It was requested on April 17th.

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James_B
EE Community Manager
EE Community Manager
In response to Annat4

‎04-05-2023 02:32 PM

Hi @Annat4,

I'm sorry to hear the SIM card hasn't arrived. Please get in touch with Customer Care so a new order can be placed or visit your local store to collect one if it is more convenient.

Thanks

James

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