Hi Chris,
Thanks for the response and suggestion. I do appreciate the time and effort within your limited scope, but unfortunately all this is doing is giving me more hoops to jump through in order to receive the bear minimum service expected from a company specialising in communications.
Despite someone marking this as a solution - it is not a solution; it doesn't help me now, it doesn't get my money back, it doesn't revert my contract back to the previous plan that was £78 a month cheaper and doesn't resolve my issue of now being unable to participate in the promotion, which I reiterate, was the sole reason I went ahead with an upgrade to a newer device.
Having done this process many times over the last 23 years with Orange/EE it should have been straightforward, but DPD as a delivery partner; providing the same level of support as EE (literally none if you can't just pick up a phone to call someone) and returning the package without even attempting a delivery is not good practice. The world revolves around our ability to openly communicate and when this is reduced to the point communication is not available then everything else falls down. On this occasion this lack of available communication options has cost me too much time and money that any brand loyalty I had remaining has now gone.
