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Ee finance option not available at checkout

Samrich26
Visitor

‎09-07-2026 04:04 PM

Im trying to purchase a sim free mobile on ee finance, i got very close but after verifying my ID it made me update the app and i lost my checkout progress... now when i try it makes me pay for device in full on checkout when i wanted the ee finance option which is still stated as available with my product.

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎09-07-2026 06:15 PM

Hi @Samrich26 

Try clearing your cache and trying again.

Alternatively give EE CS a call on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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