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Phone's not been delivered

UchePat
Visitor

‎07-07-2026 05:12 PM

My mobile device was supposed to have been delivered today. It did not arrived, I checked the tracking on the DPD website it says "Your parcel was refused, as the contact name was not recognised." while my device still in Goole.

Where is my phone and when can I expect it, please?

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎07-07-2026 07:00 PM

Hi @UchePat 

You'll need to speak to EE CS on 150 about this issue.

There is no account access on these forums.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.