EE online order - no order confirmation

[Poppy82]

Hello,
I placed an EE order online for a phone last weekend, payment was taken but I have not received an order confirmation. I contacted EE and they said wait 72 hours and then contact them again. Online it says wait 48 hours. I have done both and still nothing but the payment has been taken. My EE account orders page doesn’t have any reference to it but I’m not sure that page is even working. 

Has anyone else had the same experience? 

[Chris_B]

@Poppy82  have you checked your spam folder. 

[Ritu_D]

Good morning @Poppy82 

What phone did you order? I can imagine you are eager to receive your order. 
Could you check in your spam/junk mail to see if your confirmation email is in there? 
Is the payment showing as pending with your bank? 
When a order is placed a payment request is sent to your bank, but the payment wont be taken until the order is processed. Your bank will set the payment aside "Pending" until we take it. 
If for any reason the order does not get processed the bank will release the "pending" payment back into your account.

Thanks 

Ritu

[Poppy82]

Yes checked spam