Hello.
I bought - as an account upgrade - a new portable 4G mobile wi-fi device as my previous one was approx 7 years old. Delivery was due to be by DPD today and I have stayed off work to be in for it. But DPD refused to hand the device over to me as I couldn't provide a PIN number that had been texted to the 4G mobile wi-fi device. When I first got the device it was possible to see text messages that were connected to that number via the EE website, but this seems to no longer be possible. So I can't see the PIN I need to accept delivery of the device, nor can I change the phone number associated with the delivery (as the EE customer service guy advised) via the DPD app, as in order to do so I need to log in to the DPD app with the number of the 4G device, and I can't do that without entering a PIN, sent by DPD to the same device that can't receive texts in the first place.
I don't know when they're going to redeliver as I assume that these details will have also been sent by text to the same device that can't receive texts. Nor do I see any way round this if they try and still insist on a PIN.
How does anyone get their device? This seems like a catch 22 situation. Would have assumed this was happening on a daily basis and would have been addressed and fixed. What should I do? All suggestions gratefully received!
