I am having problems accessing ee perks portal

[LAUS]

I have registered for ee perks but keeps telling me my account has been deactivated because I haven't verified my account in time, so I need to re register. I try to re register and it says that my email address is already registered. I have called EE 150 several times and they cannot help. 

How do I resolve this?

[Leanne_T · Accepted solution]

Hello there @LAUS

Thanks for posting on the community.

I have sent you a private message on here for some details.

Speak soon 🙂

Leanne.

[Emmadunlop]

I am having the same problem and it’s taken weeks to try and fix this with no avail! Can someone help myself? 

[James_B]

Hi @Emmadunlop,

Welcome to the EE Community. 🙂

Have you tried re-registering for Perk?

Thanks

James

[Emmadunlop]

Hi,
Yes it states the email is already in use.

Emma Dunlop
Sent from my iPhone

[James_B]

Thanks for confirming @Emmadunlop

I've sent you a private message to get some further details.

James

[tiara172]

I am having exactly the same problem. 

When I register it says that I am already a customer bit won't let me log on with either my private or work email 

[Christopher_G]

Hi @tiara172

Welcome to the community.

I've sent you a private message looking for some more information from you.

Please take a look and get back to me.

Thanks

Chris

[MOJO75]

The exact same thing is happening to me and I’m getting very frustrated right now, what should be a simple process of upgrading a phone has so far taken me hours of trying to log into various portals and I’m losing patience quickly....

[Leanne_T]

Hi there @MOJO75

I am sorry to hear this.

When did you register for an EE Perk account?

You would have had an email from us after setting up an account, did you verify your email address after receiving the email?

Thanks 🙂

Leanne.