texting roaming pass 150 not working nor can I add it through my ee login

[hfoulkes]

Hi 

I'm travelling to the USA and want to set up my roaming further pass. I'm unable to add this when I text ROAMING PASS to 150 nor can I add it to my account via the EE app or website on the add ons & extras page. I also have roaming set up on my phone.

Can someone help?!

[XRaySpeX]

Are you on contract or PAYG?

Are you in UK at the mo'?

[hfoulkes]

SIM only contract

[XRaySpeX]

In the UK now?

[hfoulkes]

yes in the UK now

[Christopher_G]

What happens when you try to add it by text or through the EE Online account, @hfoulkes? Do you get any error messages?
Chris

[bristolian]

Make sure you also setup the free roaming facility before travelling, by texting ROAMING to 150. This allows access to foreign networks, and without doing so - your phone won't get coverage abroad.

It is not added automatically.

[hfoulkes]

This is what I get when I text 150 and it just goes round in that loop. When I try and add it as and extra add on online, roaming isn’t an option for me. 

[Christopher_G]

OK, thanks @hfoulkes 

I'm not sure why it isn't there for you through those channels. I recommend speaking to our Mobile Care team so they can check everything on our side for you.

Chris

[XRaySpeX]

I observe that the text talks about the old Roam Further Pass at old £10 + annual increase price, not the current Roam Abroad Pass at £25 pm. What was the text you sent to get that 1st response?