Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UKMaking International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not ...

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XRaySpeX by • EE Community Star
  • 88463 Views
  • 61 replies
  • 130 Helpful

Ex armed forces Problem with revalidation

I had problems joining ee perks as ex armed forces 2 years ago as ee didn’t recognise any discharge certificates that armed forces receive even a pension letter. I eventually got it resolved, but have come up with a similar problem again. They want m...

W135966y by • Investigator
  • 635 Views
  • 2 replies
  • 0 Helpful

Resolved! Xbox series S didn't come with gamepass

At the back end of June I added a Xbox Series S to my plan. It was supposed to come with 2 years of game pass but I've not received a text or email with any sort of code, and it didn't come with the Xbox itself. Can someone help me? 

Blue Light Card

I have a Blue Light Card and recently used it to get an EE mobile discount code.I've tried using the code to get a discount when buying a 24 month sim only upgrade for my current phone but the system won't accept it.Is this normal?? i.e. EE like to b...

Resolved! Discount and free gift hamper

Today I had a phone call from someone claiming to be working for ee offering me a discount and a free gift hamper. I didn't want to give any information over the phone so hung up. They called another 3 times after that and I'm wondering if this is a ...

Smith01 by • Explorer
  • 2963 Views
  • 8 replies
  • 5 Helpful

EU roaming add-on duration and billing cycle

Hi all, First post.  I am hoping someone can help me.  I am about to go travel to France for 15 days from 17th through 31st August inclusive.   I have previously paid the daily charge (£2.47) to use my own allowances, but since this is a longer trip ...

Re: Trade in

Hi all Just a question do you still offer Trade in for you old phone I want to trade in my S24 for the S24 Ultra will the monthly cost go down or will it stay the same for example say I trade in my S24 for the ultra and get a new phone and contract w...

EE perks log in not working saying it is invalid

I am trying to revalidate my EE perks from an email I was sent on Sunday.i reset my password and re validated my work email but the link never arrived. I tried to log into EE Perks again and it says the log in details supplied are invalid. I have tri...

TashaE by • Visitor
  • 971 Views
  • 3 replies
  • 0 Helpful

Resolved! Early upgrade offer

Hi there I received an sms offering an early upgrade with no early upgrade fee..... After clicking the link and selecting the phone etc I see there is still an early  upgrade fee?See attached screenshot of the sms clearly states no fees.   

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Derek15 by • Contributor
  • 1212 Views
  • 4 replies
  • 0 Helpful