PAYG Sim Auto Renew Cancellation

[JacksonSJ]

I recently ordered a PAYG Sim about 2 days ago, i chose the 10% saver plan which auto renews every month.

I no longer need the sim but am unable to cancel the order since the only way to do so is via the phone, which I can't do without a working sim... I'm happy to just take a loss on the initial purchase but want to clarify as it's hard to find a straight answer, as long as I don't activate the sim by putting it into my phone, it shouldn't auto renew right?

How reliable is the sim return form too? Can I use it to return the sim without activating it?

[XRaySpeX · Accepted solution]

When you receive the SIM just text STOP PLAN to 150 from it.

[bristolian]

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@JacksonSJ wrote:

I no longer need the sim but am unable to cancel the order since the only way to do so is via the phone, which I can't do without a working sim...

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You can contact EE-CS from any working phone. It doesn't need to be an EE one, or a mobile.