Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UKMaking International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not ...

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XRaySpeX by EE Community Star
  • 86885 Views
  • 61 replies
  • 130 Helpful

Resolved! claim a pair of Galaxy Buds 3 Pro in silver.

I am claim  Samsung Galaxy S25 smartphone from a participating retailer listed on this page between 16 April 2025 - 20 May 2025 to be eligible to claim a pair of Galaxy Buds 3 Pro in silv

Azbaha by Visitor
  • 762 Views
  • 2 replies
  • 2 Helpful

Netflix added then immediately removed from my add-on

So I got an email a few months ago telling me that one of my add-ons (Netflix Standard account) was raising it's prices so as a result I could no longer be on the standard package rewarded to me as part of my sim deal without paying a little extra. I...

Haximus by Explorer
  • 7982 Views
  • 42 replies
  • 13 Helpful

Resolved! Cancel add on

I have the TNT sports add on. id like to cancel it. it started a while back, I’ve just upgraded, it’s not showing as active on my account but I am paying for and have used it. any ideas on how I can cancel without sitting in a long phone queue please...

NeilFS by Investigator
  • 6162 Views
  • 25 replies
  • 6 Helpful

Resolved! How to Contact EE by Email?

Hi everyone,I hope you’re doing well. I’m currently outside the UK and I want to get in touch with EE customer service, but unfortunately I can’t call them at the moment. On the EE website and app, I only see a phone number as a contact option — no e...

ArturB by Explorer
  • 1926 Views
  • 2 replies
  • 2 Helpful

Resolved! Promotion

 Hello, I recently purchased a Samsung Galaxy S25 Ultra and am trying to add the Galaxy Watch7 to my account to claim the promotional offer. However, I’m encountering an ‘internal server error’ during the process. Could you assist me in adding the wa...

Oltean by Visitor
  • 579 Views
  • 1 replies
  • 2 Helpful

Resolved! Netflix Addon cancelled? Charged my bank £12.99

[1]   "We've removed Netflix Standard from your account"[2]   "Hi from EE. Thanks for upgrading to Netflix Standard for £7 a month"[3]   Netflix charges my bank £12.99Excellent. Why doesn't the addon just cover the £12.99 "Standard" package anyway? E...

Netflix cancelled

Hi  it have Netflix as an add on through EE mobile. I have an email from Netflix asking to update my payment and I no longer pay for Netflix through EE.could someone help with this as I have seen others get EE to de select add on and then re select a...

Resolved! Cannot cancel 250ROW add on

Just a heads up for anyone thinking of adding the 250ROW add-on to their plan – they say you can cancel anytime, but that’s not true. I added it and now I can’t remove it at all. Tried following all the advice on their website and in the texts they s...

Jay391 by Visitor
  • 580 Views
  • 1 replies
  • 3 Helpful