EE Perks login issue

[Tessmaz]

I am unable to login to EE Perks as it appears corrupted and locked. Have called EE but they are unable to resolve the issue they say my profile needs entirely deleting and purged from the EE perks backend so i can re register a new account using my personal email and upload a fresh copy of my NHS ID. Can someone contact me to get this resolved as when i do upload ID it also says its too large and doesn’t allow me to complete a new registration. I am waiting to upgrade my plan with new phone and can do this until i obtain my 20% discount code. I have spent an hour trying to resolve on the phone with EE but they cant work it out! 

[Peter_W · Accepted solution]

Welcome to the Community, @Tessmaz 

I can certainly help you get this one checked out - I'll pop you over a private message now so we can take a few more details.

Speak soon 😊

Peter 

[Tessmaz]

No private message received? I need this issue resolved so i can order a new phone and contract??

[Tessmaz]

I have now had this resolved! Thanks guys!

[Chris_S]

Thanks for letting us know @Tessmaz.

It's brilliant to hear that this is now resolved for you.

Chris S

[Tessmaz]

So now i face the next issue! Called EE back today and they are now saying the cant use the code over the phone I need to do this online yet when i called on Friday they advised they can do it i just needed the code 🤦🏼‍♀️ is this correct as it all just seems such a hassle. Really dont understand why i am getting mixed information from EE?

[Chris_S]

I've just checked our EE Perk help web page @Tessmaz, and it's showing the options for submitting your EE PERK are:

• online at www.ee.co.uk/perk

• in any EE store

Chris S