Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 70521 Views
  • 59 replies
  • 128 Helpful

Making a purchase

I’m trying to purchase something with EE for the first time and is saying my account needs to be linked to this or a phone number but I don’t yet have a EE phone number?

Ps5

Hello I just want to know if I have to take any other line or phone to get the ps5 or how it works thanks 

Pipe3 by Visitor
  • 288 Views
  • 1 replies
  • 0 Helpful

Vc550 error message

Hi. I have the by sport ultimate add on (mobile app with large screen access) and when I try to cast to my Chromecast I just get the error vc550 that I don't have the right subscription... except that I do. I've tried to get hold of ee with no avail ...

harriec by Visitor
  • 458 Views
  • 1 replies
  • 0 Helpful

Resolved! Free data

When I dial 150 a recorded voice recognises that I’m a NHS keyworker. It continues saying that EE is there for me because I was there for them. I want to know how EE is there for me practically? Why have you withdrawn the free unlimited data if you a...

Haridhama by Investigator
  • 406 Views
  • 3 replies
  • 1 Helpful

Ee perks

Hi, I'm trying to reset my perks password but not getting a reset link to my email address?  Can someone please help me with this.

Jack1612 by Visitor
  • 265 Views
  • 1 replies
  • 0 Helpful

Smart benefits

Hi - i've joined EE but never received a message to activate my smart benefit (included in my monthly plan). How do I get started?

DT222 by Visitor
  • 317 Views
  • 2 replies
  • 1 Helpful

BT Sport Big Screen Not Working

Hi, we have purchased the big screen add on to go with the BT sport smart benefit, and it will not work. The option to cast wont show up, cant log into BT on our smart TVs, and will not work on PlayStation.Help?

scooobie by Investigator
  • 674 Views
  • 7 replies
  • 0 Helpful

Resolved! Trade In Phone

Hi All, Just completed a phone upgrade and took the option to Trade in my old hanset. Im not sure how i go about returning the old handset. Will EE send me a pre paid envelope, or do i need to return it at my cost? If so to what adress? Thanks 

kjh2 by Visitor
  • 591 Views
  • 1 replies
  • 2 Helpful