Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UKMaking International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not ...

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XRaySpeX by • EE Community Star
  • 88449 Views
  • 61 replies
  • 130 Helpful

Perks account

Hi, my ee perks account has been deactivated and I'm unable to log in How do I get this activated again? Thanks.

Resolved! Temporary Change of Inclusive Extra

Hi,  I have mobile plan that includes 1 x inclusive extra (for free). I got the mobile contract to get TNT Sports as my extra since then mainly for football premier league and CL. Now the football season is over can I change TO another (ie Apple Musi...

Samsung free buds

Hello, I have just purchased a new Samsung Galaxy S23 FE and there is currently an offer for free earbuds. When I go to the Samsung website to claim, I have to enter an invoice number. However, neither the order confirmation email, nor any of the doc...

venom46 by • Visitor
  • 2631 Views
  • 3 replies
  • 0 Helpful

Resolved! Accessories not showing on the app

I purchased a PS VR a few weeks ago, I wasn’t on the position then to buy it outright, where as I am now in the position to pay in full, but I can’t find it on the app!? My monthly bill has changed but there’s no where on the EE app to show my access...

Miss-Pia by • Investigator
  • 1629 Views
  • 6 replies
  • 0 Helpful

Add on

I topped up my credit today on the website but keep getting a problem error message.

Emearg62 by • Contributor
  • 1466 Views
  • 14 replies
  • 1 Helpful

Microsoft 365 Personal as an inclusive extra

When I took my current deal with 3 inclusive extras, this was an option to select, and I see it’s still advertised for anyone taking out a new contract. However, when I go to the page where I can select my extras it does not appear. Why is this?

tristanshout by • Established Contributor
  • 806 Views
  • 3 replies
  • 1 Helpful

Earbuds with Galaxy S23 FE

I recently purchased a Samsung Galaxy S23 FE. On the EE site when I purchased it said it was eligible to claim free earbuds. However when I go on the link to claim, EE does not seem to be registered as a qualifying retailer? Does anyone know about th...

Resolved! Xbox game pass

Hi in transferring my info to my new phone I have lost the I fo for setting up game pass and wondering g if there is a way to get the info again To set this perk up so I dont lose out Thanks in advance