Unable to log in to ee perks or reset password

[rsephtonuk]

Hi I cannot log in to ee perks with my password. I have tried to reset password. It says it has sent an email but it has not arrived. I’ve tried on two different devices. I’ve checked spam folders. I’ve emailed ee complaints but they haven’t responded. I want to order a new phone today. Can anyone help please?

[Christopher_G]

Hi @rsephtonuk 

Welcome to the community.

I've sent you a private message to get some information from you.

Could you have a look and get back to me please?

Thanks

Chris

[Ryan007]

Good afternoon,

im having the same issues, I’ve registered with ee perks and confirmed my works email but every time I try to login on the ee perks portal it states that my details are incorrect.

Any help with this matter would be greatly appreciated.

kind regards,

Ryan

[James_B]

Hi @Ryan007,

Welcome to the EE Community. 🙂

Are you logging in with the same email address and password you provided when you registered?

James

[Ryan007]

Hi James,

Many thanks for the prompt reply, yes I’m logging in with the same details.

Regards
Ryan

Sent from my iPhone

[James_B]

When did you first register @Ryan007?

Have you tried a password reset?

James

[Ryan007]

Hi James,

Yeah tried that but I’m caught in a loop where it states it doesn’t recognise my details.

Any advise please please,

kind regards,

Ryan

[Ryan007]

Sorry I registered on Saturday in the EE shop

[James_B]

Have you tried both your personal and work emails @Ryan007?

James

[Ryan007]

Hi James,

All sorted now it’s recognised my details now, 

many thanks for taking your time to converse with me.

kind regards,

 Ryan