Perk Code

[meggan_]

Hello. I have received an email from 150 explaining that my perks code will expire in one month and that I need to request a new one. However when I go to log on it tells me my log in credentials are invalid, I have tried both NHS mail address and my usual personal email address even though my actual log in details are saved on my phone - it tells me it's incorrect. 

I have requested to reset my password, but nothing comes through.

I have seen on another post that someone had sent the solution via private message - but I cannot see a public solution.

Any ideas?

- thanks in advance. 

[Christopher_G]

Hi @meggan_ 

Welcome to the community.

What happens when you try to register from scratch, as a new account?

Chris

[James557]

Hi Christopher, 

I have the same issue. When I try to make a new account, it tells me I can't as this address is already in use. 

I've also just spoken to ee on 150 and they told me I should Google it 😆

James

[Leanne_T]

Hi @James557 

Have you previously registered for a perk account? 

If so, have you tried requesting a password reset? 

Leanne 🙂

[meggan_ · Accepted solution]

Hi all,

appreciate the replies. This ended up resolving itself when I received an influx of “change your password” emails, so I did this, and it was fixed.  

seems like there was an odd delay - but all has resolved 🙂

[Leanne_T]

Thanks for coming back and letting me know @meggan_ 

Glad to hear this is now sorted for you 🙂

Leanne.