Hi, I’ve had the friends and family discount for eight years now, a few years back my sister in law left EE, she was told at the time that the discounts would continue as long as the line remained open.
I upgraded last week to new IPhone, my confirmation email said I was still getting the discount. Today I’ve had a text saying my F&F discount has ended. I called customer services and the guy said it should of stopped once she left EE.
I’ve upgraded at least a couple of times since then, and to be honest had I of known that my discount was ending, I wouldn’t have upgraded this time. I’ve got a complaint being investigated, but should it not be resolved satisfactorily, I will be leaving EE at the end of the contract.
