Unable to activate Xbox Game Pass Ultimate

[Dpzer0]

I have tried and tried multiple time to activate my Inclusive Addon for xbox game pass ultimate I get as far as logging into my Microsoft Account I log in and it just loops back to login again.

[Christopher_G]

Hi @Dpzer0 

Welcome to the community.

Is your Xbox Game Pass Ultimate part of your mobile account or is it the Home Broadband offer? Could you try redeeming it on another device or browser please?

Chris

[mahonytekkers]

I also have had this problem for five days, error message attached to this message, any help appreciated!

[Christopher_G]

Hi @mahonytekkers 

Is this an inclusive extra for your mobile plan? Is it active in your My EE account? If you haven't already, could you try using a different device or browser please?

Chris

[Jobbies]

Getting exactly the same error doing the same thing.

i got an Xbox with 24 month game pass as an add to plan.

every time I try to set it up I get that after entering the text code

[James_B]

Hi @Jobbies,

Welcome to the EE Community. 🙂

Please can you clear your web browser's cookies and cache and try setting it up again?

Thanks

James

[Jobbies]

Yeah I’ve tried all the usual troubleshooting.

cleared cache & cooks, tried a different device etc.

its an authentication error at EE’s end

[James_B]

Thanks for trying those steps @Jobbies 

Please get in touch with Technical Support so a member of the team can take a look at this for you.

They'll be happy to help. 🙂

James

[Avnish94]

What was the outcome, I got the same problem

[Craigcolville]

I'm getting same issue, asking for 25 digit code. Anyone got it fixed yet ?