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TNT Sport buffering

AlanH2
Contributor
Contributor

‎12-08-2023 03:41 PM

Not sure if this is the correct place to post this.

Is anyone else having buffering problems with TNT sport watching on the big screen from the discovery + app on their phone?

42 REPLIES 42
Leanne_T
EE Community Support Team

‎02-12-2023 09:22 AM

Hi @MattM4 @nead72 @DavidMLW 

This would need to be reported to our technical support guides as @Christopher_G has advised, they can run troubleshooting and let you know the next steps. 

Thanks. 

Leanne.

0 Helpful
MattM4
Investigator
Investigator
In response to Leanne_T

‎02-12-2023 09:40 AM

Trouble is that those steps have already been dictated into other posts on this matter and that hasn’t resolved the issue for me and doesn’t sound like it does for others. Repeating the same thing over and over doesn’t help. Rather boringly for a Saturday, this is now on my list of things to do today. All part of your due process, but it’s got to the point it’s actually very frustrating and a waste of money. 

0 Helpful
MattM4
Investigator
Investigator

‎02-12-2023 10:34 AM

Hi AlanH2, I’ve just been on the phone to EE, before being forwarded to TNT technical support. There is a problem and apparently they are working on a patch to release asap. I don’t have an account directly with them (it’s via EE) so the TNT representative took my email address and will apparently send me notification to let me know it’s ready. I’m assuming my phone will auto update the patch to the TNT app. We shall see if it works! 

0 Helpful