TNT Sport buffering

[AlanH2]

Not sure if this is the correct place to post this.

Is anyone else having buffering problems with TNT sport watching on the big screen from the discovery + app on their phone?

[nead72]

I too started with this issue when BT moved to TNT. I contacted Discovery+ and was told  it was my issue and to check the following..

1. Restart/force close device and app

2. Uninstall/reinstall app

3. Update device software

4. Test internet speed

Still the same issues. So as this started when TNT took over and so many other people are experiencing the same issue, its probably not me. Tempted to cancel!!!!

[DavidMLW]

Still so much buffering!!!

Other streaming apps don't do this. Come on, get this sorted out!!!

[Christopher_G]

Hi @nead72 and @DavidMLW 

Please take a look at this discovery+ loads slow, buffers, or pauses help page. If you're still having problems, I recommend speaking to our Technical Support team.

Chris

[MattM4]

Non stop. I’ve missed 3 of the tries in the current rugby match. This is the 23rd buffer in 49mins. Even buffered the EE ad during the half time break. This is week 8 of the premiership, but I’ve been flat out with work and unable to do anything about it but tonight I had the time and the lines are all closed. 7 of these weeks have been a BT router, this week is a talk talk router. It’s dire. I think I’m going to cancel...

[DavidMLW]

Juventus game is buffering as I type. Maybe Technical Support team should fix the issues rather than talking about them.

I use quite a few apps to stream content, no other apps perform as poorly. Please acknowledge there's a problem and find a solution.

[MattM4]

Yup. Same here, only seems to have happened with BT, now TNT live Sports. Seems to be much worse with TNT. Really frustrating and doesn’t seem to be the case with and other casting. Amazon, Netflix, YouTube all good. I only watch the Rugby Premiership but pay for an annual subscription. Poor, really poor and a waste of money. 

[DavidMLW]

Matt, it's such a shame we're on here doing this and not just enjoying the sport we are paying for!

[MattM4]

Precisely that  David. So boring, and really in this day and age this isn’t something that should be an issue. Poor. 

[MattM4]

For arguments sake, not had time to really investigate this to date, but just watched two sets of football highlights, that are perhaps stored on a different server, streamed in a different way, susceptible to less site traffic and there wasn’t so much as a flinch from the buffer animation for the entire duration. I haven’t experienced that kind of clarity for any of the rugby prem games I’ve watched. Ever. 

[nead72]

Discovery+. If you are reading these messages, please act and sort from your end asap. As you can see this is your issue and your customers will be leaving you in droves.You must be aware by now that if there were no issues pre TNT with BT, but ther are now. Its on you to fix quickly.