12-08-2023 03:41 PM
Not sure if this is the correct place to post this.
Is anyone else having buffering problems with TNT sport watching on the big screen from the discovery + app on their phone?
16-09-2023 12:41 PM
Hi @DavidMLW,
Welcome to the EE Community. 🙂
Is this only happening on a particular device?
Are you using mobile data or your home broadband connection?
James
16-09-2023 01:11 PM
Hi. I am using my home broadband and it only happens when I cast from my mobile to my television.
16-09-2023 01:13 PM
Hi @DavidMLW,
Does it only happen when the stream is loading for the first time?
Do you experience the same problem with any other streaming apps?
James
16-09-2023 01:17 PM
16-09-2023 01:18 PM
16-09-2023 01:36 PM
Hi @AlanH2,
Please get in touch with Technical Support so a member of the team can take a look at this for you.
They'll be happy to help. 🙂
James
16-09-2023 01:42 PM
16-09-2023 02:05 PM
Same here. There is obviously a problem with the infrastructure sitting behind TNT that can't cope with the demand which BT sport never had a problem with but I doubt we will ever get a public acknowledgement of that.
I raised this myself and was just told it was my device or broadband but my very simple point is that on the same device on the same Internet there is significant buffering on TNT/Discovery but its perfect on the bt sport app (I am using a Apple TV box with both apps installed from the marketplace)
16-09-2023 03:27 PM
Hi @DavidMLW,
Please get in touch with Technical Support so a member of the team can take a look at this for you.
They'll be happy to help. 🙂
James
25-10-2023 10:37 PM
Happens every game to me weather I cast from phone
or use app on tv.. discovery + app is useless not fit for purpose
£