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TNT Sport buffering

AlanH2
Contributor
Contributor

Not sure if this is the correct place to post this.

Is anyone else having buffering problems with TNT sport watching on the big screen from the discovery + app on their phone?

42 REPLIES 42
James_B
EE Community Manager
EE Community Manager

Hi @DavidMLW,

Welcome to the EE Community. 🙂

Is this only happening on a particular device?

Are you using mobile data or your home broadband connection?

James

Hi. I am using my home broadband and it only happens when I cast from my mobile to my television.

James_B
EE Community Manager
EE Community Manager

Hi @DavidMLW,

Does it only happen when the stream is loading for the first time?

Do you experience the same problem with any other streaming apps?

James

This is what is happening to mine today.
4 times it's buffered.
It's happening to me and I am using home broadband and casting from my
phone.
James_B
EE Community Manager
EE Community Manager

Hi @AlanH2,

Please get in touch with Technical Support so a member of the team can take a look at this for you.

They'll be happy to help. 🙂

James

Happens constantly when watching tnt but no other apps.

Same here. There is obviously a problem with the infrastructure sitting behind TNT that can't cope with the demand which BT sport never had a problem with but I doubt we will ever get a public acknowledgement of that. 

I raised this myself and was just told it was my device or broadband but my very simple point is that on the same device on the same Internet there is significant buffering on TNT/Discovery but its perfect on the bt sport app (I am using a Apple TV box with both apps installed from the marketplace)

James_B
EE Community Manager
EE Community Manager

Hi @DavidMLW,

Please get in touch with Technical Support so a member of the team can take a look at this for you.

They'll be happy to help. 🙂

James

ganger68
Explorer

Happens every game to me weather I cast from phone

or use app on tv.. discovery + app is useless not fit for purpose

£