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Sony xperia 1 v

Fallen4500x
Investigator
Investigator

Hello, can anyone help me? I just received my sony xperia 1 V, and I was supposed to get a Sony head set worth 349 as well but it hasn't come through

1 SOLUTION

Accepted Solutions
James_B
EE Community Manager
EE Community Manager

Hi @Fallen4500x,

What was the date of your order?

If it was before 28 June 2023, your can claim your headphones at Xperia Rewards.

Hope this helps.

James

View solution in original post

6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

@Fallen4500x  Free gifts are not sent out with the device they are sent out15-30 days after.    This is done to stop you from returning to the device and keeping the free gift. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Yeah I see so, I'm kinda sad to be honest, love the phone,  but after I phoned them now, (I went to the sony rewards site)apparently I can only redeem the gift before the a certain time,  and I basically completed the order with in that time frame, but it didnt arrive during the time to be redeemed, if that makes sense.... super bleak man...

James_B
EE Community Manager
EE Community Manager

Hi @Fallen4500x,

What was the date of your order?

If it was before 28 June 2023, your can claim your headphones at Xperia Rewards.

Hope this helps.

James

I must've made a mistaken in my drunken tiredness, I got it right this time, thanks, if you didnt send this I wouldn't of tried again!

Sent from Outlook for Android<>
James_B
EE Community Manager
EE Community Manager

No problem @Fallen4500x 🙂

James

Much love, in 21 days I'll receive it, I excite!!!!

Sent from Outlook for Android<>