Roaming to USA. I bought roaming for USA

[Lis22]

I have bought roaming for the USA and it is not working at all. My phone says emergency calls only.  I made a complaint via webmail as  my IPad is working on my daughters WiFi. What was the point of setting up the Roaming if it doesn’t work! This happened last time I came to the States . I am disappointed and frustrated with this and when I get back to the UK I will be changing providers to a company that can give me this facility.

[Northerner · Accepted solution]

Hi @Lis22 

Buying an add-on does not activate roaming, you need to activate roaming on your account. 

Download Skype over wifi and use the number in my signature to speak to EE and activate roaming on your account.

Thanks 

[Lis22]

Thank you. I have talked to them. It isn’t resolved yet but at least I have contact through Skype. Really helpful thanks.