Roaming to USA. I bought roaming for USA

Lis22 · ‎17-11-2023

I have bought roaming for the USA and it is not working at all. My phone says emergency calls only. I made a complaint via webmail as my IPad is working on my daughters WiFi. What was the point of setting up the Roaming if it doesn’t work! This happened last time I came to the States . I am disappointed and frustrated with this and when I get back to the UK I will be changing providers to a company that can give me this facility.

Northerner · ‎17-11-2023

Hi @Lis22

Buying an add-on does not activate roaming, you need to activate roaming on your account.

Download Skype over wifi and use the number in my signature to speak to EE and activate roaming on your account.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎17-11-2023

Hi @Lis22

Buying an add-on does not activate roaming, you need to activate roaming on your account.

Download Skype over wifi and use the number in my signature to speak to EE and activate roaming on your account.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Lis22 · ‎18-11-2023

Thank you. I have talked to them. It isn’t resolved yet but at least I have contact through Skype. Really helpful thanks.