The BT Sport app is closing on 12th October

[Steelman57]

Nonsense, complete and utter nonsense, I've been going round in circles for weeks just to be told ,there's a problem,  contact your provider, who incidentally can't help, this is obviously not been thought through, seriously thinking of leaving BT, EE as you're very amateur in your service. 

[Steelman57]

Same here, just running around in circles, shocking. 

[James_B]

Hi @Steelman57,

Welcome to the EE Community. 🙂

Are you having problems activating your discovery+ account?

James

[Steelman57]

Please, when will somebody in your organisation understand, the Discovery+ link is a farce, complete nonsense, it doesn't work, as an existing BT EE customer I follow all the instructions, they don't work, simple as, BT tell me there's a problem when I try to activate,  Discovery tell me to contact my provider,  rank amatuerism, poor, poor service, think it through and get it sorted 😡

[Chris_B]

@Steelman57   So how come I’ve managed to set this up without issue?  

[Steelman57]

You tell me, I'm open to all suggestions, from any source 

[Christopher_G]

Hi @Steelman57 

Have you tried on another device or browser? Are you getting any error messages?

Chris

[Steelman57]

Yes, different browsers, WiFi, non WiFi, phone, tablet, laptop, same answers BT say sorry there's a problem try later, Discovery say contact provider who say sorry there's a problem try later, it's a vicious circle of hopelessness. 

[Christopher_G]

Have you spoken to our technical support team about this, @Steelman57?

Hopefully they can help you get set up from our side.
Chris

[Steelman57]

At last I think I've got to the bottom of this. My BT sports package includes TV and app but it would appear from 12 October I will have extra for the discovery/tnt app, which I will not be doing.