New s24 ultra trade in

[Eastupper93]

Went for the essentials £38 unlimited plan, reduced to £24 with the trade in. But direct debit shows still at £38. Wary to sign agreement in case the £24 isn't honoured, or will the amount change once trade in complete

[nothingaboutme0 · Accepted solution]

Your direct debit initially showing £38, instead of the reduced £24 after a trade-in, is likely a standard part of EE's billing practice. The full plan cost might be displayed first, with the trade-in discount applied subsequently as a credit. For specific information on how and when the discount is applied, you should contact EE directly. You can do this by calling 150 from your EE phone and choosing option 1 for accurate and tailored assistance regarding your plan.