Netflix activation link doesn't work

[Erxtmp]

Hi, 

My wife upgraded to a new phone with one of the smart benefit plan. We chose the Netflix. She received the activation link but when I log in to our Netflix account I can't change it to the EE smart benefit one. We use a different email address to the Netflix than to her EE account. Could this be the issue?

Kind regards,

Erik

[Leanne_T]

Hi @cutetedpanda 

Thanks for coming here. 

Do you have Netflix showing as an inclusive extra in your My EE app add-ons? 

Leanne 🙂

[cutetedpanda]

YesSent from my Galaxy

[Leanne_T]

Hi @cutetedpanda 

Thanks for the quick reply. 

Have you had a text from us to follow the set up process to activate Netflix? 

Leanne.

[cutetedpanda]

Yes, I activated it via the text but it took me back to MyEE which said there's nothing to activate. I also asked Tech to send the text again and the same thing happened.Sent from my Galaxy

[Leanne_T]

Can you try copying the link into a new browser and following the set up, does the same happen? @cutetedpanda 

Leanne.

[cutetedpanda]

Yes, I tried that and the same thing happens.Sent from my Galaxy

[Leanne_T]

Thanks @cutetedpanda 

I would suggest getting back in touch with our tech gurus on150, who will get this looked into further for you. 

Leanne.

[Derekg1981]

Hi @Leanne_T I do not have Netflix showing as an available add on, why would this be?

Derek

[Leanne_T]

Hi @Derekg1981 

Is this a new contract or upgrade and you have selected Netflix as your inclusive extra? 

Leanne 🙂

[Derekg1981]

@

@Leanne_T  Not a new contract, I have 3 sims on my account, but I dont have the option of netflix, I have add ons from BT, discounts etc and also a wifi boost add on.