Netflix activation link doesn't work

[Erxtmp]

Hi, 

My wife upgraded to a new phone with one of the smart benefit plan. We chose the Netflix. She received the activation link but when I log in to our Netflix account I can't change it to the EE smart benefit one. We use a different email address to the Netflix than to her EE account. Could this be the issue?

Kind regards,

Erik

[Leanne_T]

Does your plan include smart benefits/inclusive extras? @Derekg1981 

Leanne 🙂

[Derekg1981]

@Leanne_T  I can choose apople add ons, britbox etc, I just dont have a netflix option

[Leanne_T]

Thanks @Derekg1981 

Please give us a call on 150 and the team will check the plan and the options available for your plan. 

Leanne.

[Derekg1981]

@Leanne_T  I tried but I cant get through to speak to anyone, They just keep sending me an automated text with add ons, text a reply if I want to add them, unfortunately Netflix isn't on there either

[Leanne_T]

Hi @Derekg1981 

Please call 150 and select option 2 then account queries, the team will answer when an agent is available. 

Leanne 🙂