Mastercard gift card offer

[markglen]

I’ve just seen the offer, does it apply to upgrades also? 

[Lealman666]

Has anyone ordered the oppo X5 pro 5G with the £300 credit/gift card offer, ordered mine 3 weeks ago and still waiting for the link to claim 

[Christopher_G]

Hi @Lealman666

Welcome to the community.

The text message will arrive after 15 days, but can take up to 30. You should hear from us about this soon.

Chris

[Fordy31uk]

Hi James, 

I was wondering if you could help. I received my phone (pixel 7) on 30/10/22 and I am still yet to receive the SMS with the link for the £200 MasterCard.

I was told on the phone when ordering that I was eligible for it etc. I have spoken with 3 different EE representatives on the online chat and each one has been useless telling me to wait one more day.

I'm now on day 17 and still yet to receive any form of communication with reference to the prepaid card.

Thanks.

Alan

[Christopher_G]

Hi @Fordy31uk

Welcome to the community.

The texts are sent out 15-30 days after receiving the phone, as close to 15 days as possible. Hopefully you'll hear soon.

Chris

[Katrina83991]

I'm on day 17 I contacted the rewards people and they have no details.for.me.even tho ee have told me and.told me I qualify 

[Katrina83991]

Ordered 19 days ago still no txt either. And the rewards team don't even have my details 

[Fordy31uk]

What number did you call? A guy on the EE chat gave me a number, when I called they said this number is for people who have the SMS but are having trouble claiming the card...I'm sick of being fobbed off.

[James_B]

Hi @Katrina83991,

You don't need to take any action until you have received your text. It will be sent automatically 15-30 days after receiving your phone.

Hope this helps.

James

[Katrina83991]

Same number Claim number if having problems same they just keep fobbing me off  wondering if anyone actually has had the gift card 

[Fordy31uk]

@Katrina83991 

EE used to have the best customer service, it was the reason I left Vodafone, now nobody seems to know what they are doing.

Ive been told:, wait one more day , wait 48 hours , wait 3-5 days. Your card will be delivered to home address, you will receive an SMS with a link and you will receive it via email.

5 different people, 3 different stories.

Told by the claims line " we don't deal with this, we only help those who have the text but can't access the card".

Sick and tired of being told to wait and being told different stories.

Conveniently this all happens after the 14 day cooling off period so people can't cancel their contract.