Mastercard gift card offer

[markglen]

I’ve just seen the offer, does it apply to upgrades also? 

[James_B]

Hi @markglen,

Welcome back to EE Community. 🙂

Yes, we have offers available for new and upgrading customers. Find out more at ee.co.uk.

James

[Roxy-2]

How long does it take to come as I’ve upgraded 2 phones with the 300 cards 

[Christopher_G]

Hi @Roxy-2

You'll receive a text message from us with a link to claim it after 15 days. 🙂

Chris

[racytracy28]

When I get the text with the link on, how long does it take to get the card? The ear bugs I gir free last time was 45 days, is this the same? Was hoping to get it before christams

[Leanne_T]

Hi @racytracy28

Once you get the link to claim the card, you must complete the registration process online. Once completed, you will be able to view the virtual card details as applicable and will be able to start spending with the card, online or over the phone, anywhere that Mastercard is accepted.

Leanne.

[kcwithsunshine]

So is the £300 prepaid card offer is an existing customer takes an additional phone on their existing account?

[Christopher_G]

Hi @kcwithsunshine

Welcome to the community. 🙂 

Additional lines on your account would be eligible for this offer.

Chris

[Annilou88]

If theres no text after 15 days is it just a case of contacting customer service?

[Christopher_G]

May be worth waiting an extra day or so, @Annilou88. But, yes, if you don't receive one, our Mobile Care team will be able to help you.

Chris