Free Earbuds

[Ellio_5]

Hello, I purchased my Samsung S23 ultra yesterday (27/02/23) in store on the high street.  Today, a friend of mine was speaking to me about the device and stated that they were interested in transferring to EE as there was a current offer where you receive a free pair of Galaxy Buds2 Pro. I was completely unaware of this offer as I was not informed and did not receive them in store. Am I still eligible for the earbuds or is this an online deal only?

If I am eligible how would I go about claiming them?

Image added for reference

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[Gareth43 · Accepted solution]

If you was eligible they will be sent to you between day 15 to day 30 from day you received you’re phone.

[James_B]

Hi @Ellio_5,

That's great advice from @Gareth43. Your buds will be sent out automatically if you purchased an eligible device on an eligible plan.

James

[Aek2]

Hello James,

My new S23 plus was delivered to my local store.

Thus, will the earbuds be delivered there as well?

Also, will I receive a notification that my earbuds are available to collect?

Thanx a lot!

[James_B]

Hi @Aek2,

No, the buds will be delivered to your home address.

Hope this helps. 🙂

James

[mohemos]

What are the eligibility criteria... I also got my phone online yesterday as I saw it comes with Earbud pro 2 but I'm shocked to only receive just my phone without the earbud. I also didn't see any text concerning the eligibility criteria when I got the phone. I need the earbud as much as I need the phone 

[Leanne_T]

Hi @mohemos 

If they showed on the shop page when you ordered, your Samsung Galaxy Buds2 Pro Graphite will be delivered to your account address within 15-30 days of your purchase, excluding weekends. 

Leanne.

[mohemos]

I can't remember seeing this. I just click on the buy now button below. I'm wondering why I won't get the earbud if this is not a selection based promo everyone that buys the phone should get the earbud is this correct ?

[James_B]

Hi @mohemos,

Yes, the offer was available to all customers who ordered during the qualifying period.

James

[Vickyt190]

I was told I was eligible for the Samsung s23 earbuds pro when I got my Samsung galaxy s23 ultra when I did my trade in