Free Buds with Galaxy Fold 6

[IainSmith1988]

Afternoon All, 

I upgraded my phone yesterday (22/07/2204) in store from a Fold 4 to a Fold 6. unfortunately I had to get an early upgrade due to a broken screen and traveling for work, so no time to have the broken one repaired. In order to upgrade early I had to pay £330 which I thought was reasonable due to my contract not being complete until December, but also the free Buds that I was told I could claim. I have looked online and cant find any way to claim this, even though the staff in store said I only need to show proof on purchase i.e receipt on the claims form 🤔.

Has anyone else go the same issue and if so what is the best way to claim the Buds ?

Best Regards,

Iain

[Ali_A]

@xchangedd Welcome to the community. 

There is currently a manufacturer delay on the shipment of the Galaxy Bud3 Pro. But rest assured, if you are eligible your Buds will be delivered directly to your EE billing address, and we'll be in touch when they're on the way. 

Ali

[Rofique1985]

Why does your customer service team and upgrade team, deny this was an EE and continuing to refer customer back to Samsung? Or send them useless links to make a claim?

[Rofique1985]

Same thing happened today

[Afusbaby]

I still haven't received mine and the customer service i poke to almost called me a liar saying there was no promo like that. The previous ones claimed it will be sent to after I paid my first bill and that had been do e since 2 weeks now. It's been 30 days without delivery,what is really happening?

[Goose451]

I was told the same weeks ago but it now seems like this will never happen. If no buds I will require a substantial credit on my account equivalent to the current market price of the buds!

[UKVampire]

Mine arrived today

[Markjf1980]

Lucky you, Did EE give you any communication or have the buds just randomly turned up without any warning? 

Thanks

[killyouridols08]

Most people, Including myself, have received a text message from EE in the last ~36 hours. Most people who received a text yesterday got theirs today from what I can see.

@UKVampireDid you need to present a PIN to DPD on Delivery?

[UKVampire]

I got a text message saying they would be delivered today, a text message to confirm they had been delivered. However no PIN required, just a signature

[killyouridols08]

Good. Thats something. No-one is in Tomorrow so I hope they will drop with a neighbour at least, asuming thay are not all at work as well.

Hope you are enjoying them!